Warranty

 

Warranty Information

This is a comprehensive guide to the warranties that are supplied for each product group.

Batteries, Chargers, Wall Plug Adaptors, and Variable Voltage Mods

These items come with a 28-day guarantee and a life expectancy of 3–6 months. This does not affect your statutory rights.

The guarantee covers any manufacturer defects and includes repairs or replacements if the product is deemed faulty or beyond repair.

If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

Mechanical Mods

We supply a 28-day manufacturer’s guarantee with all mechanical mods.

Important: Mechanical mods are for experienced users only. Smokey Chaser accepts no responsibility for any damage caused by the incorrect assembly of mechanical mods.

Incorrect building of mechanical mods can cause personal injury and/or damage to your equipment. As such, we cannot accept responsibility for any damage or potential injury caused.

E-Liquids and Drip Tips

Unfortunately, we do not provide a warranty on these items for hygiene and health and safety reasons.

This is unless the item received is incorrect or there are other extenuating circumstances.

Atomisers

Atomisers are supplied with a 'dead on arrival' warranty. The customer must contact Smokey Chaser within 24 hours of receiving their order for the warranty to be applicable.

Contacting us after this period will mean that we cannot offer a refund or return. Please note that this policy also applies to multi-buy orders.

Accessories

All vaping accessories come with a full 28-day manufacturer’s guarantee.

General Information

Scratches and discolouration from regular use are considered normal wear and tear and are not covered by warranty.